Work-Life Flow is committed to respecting and protecting your privacy.
Work-Life Flow complies with the 1998 Data Protection Act, the General Data Protection (2018) Regulations, and the professional membership standards of the CIPD and The Coaching Academy. This policy describes our procedures for ensuring that personal information about clients is processed fairly and lawfully. Mind-Fit Strategies Ltd, trading as Work-Life Flow, is registered with The Information Comissioners Office (ICO) as Data Controller.
Legal Basis for Processing
How Do We Collect Information from You?
We obtain information about you when you use our website and contact us by phone or email. For example, when you contact us about products and services, place an order, or if you register to receive our email communications.
What Information We Collect
The personal information we collect might include your name, order details, email address, mailing address, IP address and information regarding what pages are accessed and when. In addition, we store information you may give us about your interests, or we may learn about these from your use of our goods and services.
How Will We Use the Information You Give?
The personal information that we collect is used:
- To provide you with goods and services;
- For customer administration;
- To personalise our service to you;
- To seek your views on products and services;
- For technical administration of our websites; and
- Direct marketing communications.
From time to time we would like to contact you with details of our products and services, including discounts and competitions by email, post, phone and other electronic means. You can opt out of marketing communications at any time.
Sharing your Information
We’ll always treat your personal details with the utmost care and will never rent or sell them to other companies for marketing purposes.
We will not disclose your personal information to third parties except:
- As necessary to fulfil your order(s) for our goods and services and to validate your payment details;
- To suppliers that process data on our behalf;
- Where we believe, in good faith, that it is necessary to comply with the law or to protect the safety of Work-Life Flow, our clients, or the public.
We may use and disclose aggregated and anonymised information for marketing, product development, strategic or research purposes. In such data, no individual client will be identifiable.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law we must keep basic information about our clients (including Contact, Identity, Financial and Transaction Data) for six years after they cease being clients for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
Updating Your Data, Erasure and Requesting a Copy of Your Records
If you would like to:
- Update your details
- Withdraw your consent/opt out of marketing communications
- Request erasureof the data we hold on you
- Request a copy of the data recordswe hold on you (we will endeavour to fulfil the request within two weeks but no more than 30 days)
Please contact firstname.lastname@example.org.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
As with all electronic communication, when you give us personal data by that means, the data may be sent electronically to servers anywhere in the world and may be used, stored and processed anywhere in the world, including countries outside the European Economic Area (many of whom do not have stringent data protection laws).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Changes to this policy