Soft Skills & EQ Specialist
Designing coaching and development solutions to meet your unique needs.
About Susan Douglas
Susan Douglas is a Learning & Development Consultant and Professional Coach specialising in soft skills and emotional intelligence. She works with professionals who are open to personal growth and want to enhance their performance while fostering a healthier work experience.
Susan supports individuals and small teams to strengthen leadership capability, navigate change, improve interpersonal effectiveness, and develop greater self-awareness, resilience, and decision-making skills. Her approach is practical, thoughtful, and tailored to each client.
Drawing on consultancy, profiling tools, coaching, and development techniques, Susan helps clients explore the knowledge, skills, mindset, and behaviours that influence their work experience and professional growth.
Her qualifications include a degree from the Open University, an Advanced Diploma in Learning & Development, a Corporate & Executive Coaching Diploma, NLP Practitioner certification, and BPS Test User (Levels 1 & 2).
Susan offers confidential consultations to explore how coaching and development support can help individuals and organisations move forward.
Next Step
If you’d like to explore how coaching, development, or profiling could support your goals, feel free to get in touch to arrange a confidential conversation.
“Susan has been a fantastic OD professional and coach in the two very different environments that I have worked with her. Susan is sensitive to the needs of the individuals she works with, recognises the business needs and provides a tailored approach to reach the best possible outcomes for all parties. Susan is able to provide psychometrics that underpin outcome focused coaching, empowering her clients to take control going forward in order to achieve their true potential.” Strategic Lead – HR
“Susan is refreshing, talented, genuine, and incredibly engaged and supportive in what she does. I’ve worked with Susan for a number of years now, engaging her for group training sessions and I have also received direct coaching from her. I cannot recommend Susan highly enough. Sue truly gets people, organisational culture, performance, and personal development.” Business Director
“Susan is a consummate professional with a wealth of experience having worked with different clients and sectors which she uses to develop tailored solutions to develop the knowledge and capabilities of our staff.
Susan’s creative flair providing innovative and thought-provoking interventions which staff really benefit from, evidenced by positive feedback received.
It is a pleasure to work with Susan who has built positive relations through a responsive approach and is highly personable.” Head of Organisational & Learning Development